Job Responsibilities

Work hours per week: 40

Job Requirements

Prior experience and operational knowledge in Workforce Management is a must;Excellent communication skills are essential as you are the first point of contact for the team, liaising directly with internal and external stakeholders.Proven track record of being able to balance business needs versus employee needs;Outstanding analytical skills and ability to see trends and patterns in data;Knowledge of reporting methodology, principles and procedures;Significant experience utilizing Excel and Microsoft Office applications;Strong planning, time management and organizational skills;Relevant experience working with WFM-tools such as NICE IEX Workforce Management preferred.Behavioral Competences:Positive attitude;Hands on mentality;Builds Collaborative Relationships;Business Awareness;Contributes to continuous improvement;Customer Focus;Open to change;Embrace Teamwork;Strong work ethicPlanning and Organizing.Attention to detail.Analytical Focus.

Required Languages