Booking.com Customer Service Center (Shanghai) Co., Ltd.,
ITPublic CompanyShanghai
http://www.booking.com/
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Overview

Booking.com was established in 1996 in Amsterdam, The Netherlands and has grown into the world’s leading online hotel and accommodation reservations company . We are part of the Priceline Group (NASDAQ: PCLN). Booking.com is still operated from Amsterdam and supported by over 150 offices.The team8.300+ people right across the world are dedicated to serving Booking.com’s customers and property-owning partners. Our IT teams take care of creating a perfect shopping experience for our customers. Our Account Management and Content teams work from local support offices with our property partners to support transparency, availability, and best pricing for all our customers. Our multilingual Customer Service team provides 24/7 dedicated assistance and advocacy to make sure our customers’ stays meet or exceed their expectations.We want to be the best team of motivated and skilled people in the industry. Over 100 nationalities are employed at Booking.com. We are a melting pot of people from all over the world working together. Employees are encouraged to develop their own talents. We have a variety of trainings and other methods within our Booking.com University program to help to do just that.Our missionTo help leisure and business travellers, whatever their budgets, easily discover, book, and enjoy the world’s best places to stay.ValuesOur values describe the “How” of Booking.com’s operations: how we behave, how we deal with colleagues, customers, and partners. It basically describes who we are and what drives our behavior.Keep the customer at the centre of everything you do.Experiment, learn and be open to changeWork together to achieve success, but always challenge one another to improve.Be humble, open and friendly, and remember that our diversity gives us strength.Get things done today. Tomorrow will bring fresh challenges.

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