Job Responsibilities

1. Build and implement the after-sales service system for smart cleaning products in North America, Europe, and the Australia-New Zealand region. 2. Develop a customer service system based on product and business conditions to respond promptly to consumer technical inquiries and resolve user issues. 3. Conduct product and repair training for overseas distributors and third-party service centers. 4. Formulate overseas service policies, including determining and applying for warranty parts, and support the sales and operation of out-of-warranty parts. 5. Develop third-party after-sales service centers, including RMA repairs and whole machine refurbishment services, to provide customer service solutions for smooth business operations. 6. Collect, organize, analyze, and feedback after-sales data, and coordinate with sales, quality, and R&D departments to iterate products.

Job Requirements

1. Bachelor's degree or above, with English as a working language. 2. Over 5 years of after-sales experience, with some overseas after-sales experience. Long-term work experience in North America is a plus. 3. Familiar with after-sales service systems for smart hardware products, with good communication skills, empathy, and team management abilities. 4. Passionate about the smart hardware and robotics industry, and eager to take on challenging work. 5. Willing to travel abroad for 2-3 months each year.

Required Languages

English