Job Responsibilities

Aftersales Dealer Point of Contact: Provide advice on warranty handling and assessments for our dealer service centers. Follow up on warranty matters at our dealer service centers. Provide warranty and technical support and advice to our dealer service centers. Provide regular technical and warranty feedback to the XPENG organization. Support colleagues in the Service team and others in the organization with regard to technical and warranty matters. Provide occasional technical support to Marketing & PR for events and press management. Participate in various internal XPENG groups related to technical challenges and solutions and stay informed about electric vehicle (EV) technology developments, industry trends and regulations to guide decision making and project direction. Generate and maintain reports and document technical procedures, findings and project progress for internal and external stakeholders. Act as the first point of contact for our network with their technical questions, troubleshooting and providing solutions in a timely and efficient manner. Collaborate with cross-functional teams including quality engineering, product development, sales and others to effectively address and resolve customer issues. Identify trends and patterns from the Scepter System (DMS) and feedback, contributing to continuous improvement efforts. Communicate and write technical bulletins, technical descriptions, campaign information to the markets. Manage technical repair manuals, wiring diagrams and other documents related to the engineering department. Develop and deliver training programs to internal teams. Investigate and analyze root causes of quality issues, work closely with relevant teams to identify corrective and preventive actions. Participate in the development and review of product documentation, specifications and quality control plans. Work with the head office quality team to track and release upgrades accordingly. Reports to the Head of Aftersales in the Netherlands and is part of the Service team.

Job Requirements

Bachelor's degree in Automotive Engineering or a related technical field. 5+ years of experience in technical aftersales support in the automotive industry. Strong technical knowledge of EVs and the ability to understand complex systems and processes. Excellent problem-solving and analytical skills. Familiarity with quality standards and regulatory requirements relevant to the industry. Effective communication skills in Dutch and English, both verbal and written. Knowledge of another European language is a plus. Strong Customer Service mindset. Ability to collaborate in cross-functional teams and manage multiple priorities.

Required Languages

Dutch, English