Job Responsibilities

Customer Service Manager (located overseas) Job Responsibilities： 1. Responsible for the establishment of overseas customer service center and service system, including team formation, training and operation of the establishment of the index system. 2.Responsible for building overseas customer service team and the headquarters of the customer service center to ensure that customer service-related policy landing. 3.Responsible for customer service system optimization, and constantly optimize the customer service-related workflow, improve customer service efficiency. 4.Rresponsible for the user experience, and related to all aspects of the problem, the proposed solution to the problem, and to promote the optimization and optimization process. 5.Aaccording to the company's strategy, to develop strategies and tactics, to achieve customer center key indicators.

Job Requirements

Customer Service Manager (located overseas)  Job Qualifications: 1.Undergraduate and above with the same qualifications, there are electric business customer service or customer service manager related work experience for more than two years. 2.With overseas study experience or work life experience, excellent English communication skills, familiar with the corresponding regional culture. 3.Sensitive to the data, skilled use of various types of data systems and analysis software, through data analysis found problems. 4.Strong logical thinking ability, good at independent judgments, full of enthusiasm, strong execution, with strong compressive capacity. 5.Familiar with customer management system, and a variety of data decision system.

Required Languages

English