Job Responsibilities

1. Overseas customer training (product installation, commissioning and maintenance, etc.), customer requirement collection; 2. Handle after-sales ticket of the products and close ticket, improve product quality via cusotmer feedback and ensure customer satisfaction; 3. Product spare parts management, daily management of spare parts, such as delivering good parts and collecting defactive parts, etc.; 4. Collect customer requirement, transfer to R&D and communicate with them to make the product more robust and friendly, and follow up on the progress of tickets; 5. To identify product and technical problems remotely and then provide relevant advice and solutions; 6. Ensure that technical customer service care is high quality for all local business partners and end customers. 7. Document all cases, inquiries, developments, changes, and resolutions on the internal database 8. On-site visits to troubleshoot PV systems and Conduct follow-up duties with customers 9. Collaborate with Sales, Presales, Product Solutions and Product teams

Job Requirements

Must have a strong working knowledge of providing technical, product, after-sales, customer service support and guidance for solar electronic, solar technology, or PV products.

Required Languages

English