- Orchestrated seamless customer service operations as the key liaison, ensuring customer satisfaction through simple communication and resolution strategies; surpassed monthly service level agreement targets by 20%. - Operated comprehensive post-sales support solutions to Oracle, surpassing weekly goals by more than 110%. - Facilitated and nurture customer relationships with the Support team, offering valuable advice and assistance to internal Oracle employees dealing with diverse customer situations and escalated issues. - Orchestrated successful resolution of 95% of escalated customer service issues, enhancing customer satisfaction and retention rates by 20%. - Nominated 2x for a recognition award in the same year - Achieved goals, exceeding by over 15% in every evaluation with the manager.

System Development and Analysis