● Perform due diligence reviews for AML/KYC compliance and third-party management ● Perform qualitative background research on individuals and companies ● Analyze and validate the accuracy of data using government databases, company disclosures, and media ● Prepare and deliver third-party due diligence reports

● Proactively engaged with clients through various communication channels to resolve credit product issues ● Provided financial solutions that improved the banking experience of personal and corporate clients ● Educated and assisted clients with using digital tools like e-banking and Robo-Advisor ● Managed risks by ensuring client accounts adhere to compliance routines, processes, and controls.

● Closed prospective leads for self-directed trading and managed investment accounts ● Educated clients on leveraged trading, short selling, options contracts, and foreign currency exchange. ● Worked collaboratively with various departments to improve the client onboarding process and experience. ● Brought in high-net-worth clients (excess 1mm CAD) and exceeded sales targets 96% of the time.

● Processed banking transactions for personal and corporate clients, ● Provided investment advice that helped clients meet short and long-term financial goals ● Investigated suspicious transactions related to money laundering and credit card fraud ● Educated clients on registered investment accounts, credit cards, mortgages, and insurance

● Held Scotiabank loyalty credit card events in airports, trade shows, and shopping malls ● Approached customers and presented card benefits and features to complete sales ● Provided training to new sales officers and held weekly sales meetings to improve productivity

Major in Business Administration, minor in marketing