Job Responsibilities

Manage and improve service experience for customers to ensure high satisfaction and positive brand perception; Implement and continuously improve streamlined processes for service requests, complaints, repairs, returns, and warranty claims to reduce response time and increase efficiency; Monitor key service indicators and provide data-driven insights for management review and strategic improvements; Responsible for service supplier management to ensure seamless service support; Actively arrange cross-departmental collaborations to gather product feedback, provide insight on potential improvements and promote a unified service strategy;

Job Requirements

Bachelor’s degree, with at least 5 years of working experience in related 3C service field, familiar with local mobile phone market is a plus; Strong analytical approach, good organizational and problem-solving skills; Goal oriented and excellent communication skills; Have clear logic sense, with good executive ability and ability of pushing solving problems. Good knowledge of MS office tools; Fluent in Italian and English, Chinese is a plus

Required Languages

Mandarin, English, Italian