Job Responsibilities

• Resolve customer inquiries and various internal tasks based on customer requests, and according to each task’s resolution times. • Conduct outbound contact with customers via calls, emails, and chat interactions, providing quality service that exceeds customer expectations, coupled with accurate and timely follow-ups. • Listen attentively to customer needs and concerns, demonstrating empathy and ownership while building good rapport with customers. • Maintain effective communication and relationships between internal departments during investigations, clarifications, and follow-ups. • Accurately document interactions, maintain data accuracy in the relevant contact management system and understand various processes and procedures that interface with the service centre. • Provide feedback and improvement ideas promptly to the Technical Team. • Perform any other ad-hoc tasks, projects, or duties as assigned by the direct supervisor or by the department or organization.

Job Requirements

• Multilingual preferred with mandatory fluency in English • Have a passion for helping and supporting others. You gain a sense of fulfilment from saving someone’s day • Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays; • Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.); • Positive and forward-thinking attitude, with a diligent and result-orientated approach to work. • Stress tolerance and able to work under pressured environment. • Analytical and Critical Thinking with a drive towards customer success • Ability to manage multiple tasks simultaneously and maximize productivity with good time management skills.

Required Languages

English