Job Responsibilities

Responsibility： 1.Maintain the company's Facebook ,YouTube and other social media platforms for the enterprise image and honor; timely process of external comments or complaints related to reduce the negative feedback. 2.Collect feedback on customer issues and communicate with sales departments, promotion departments, operation research departments and other relevant departments 3.Improve customer satisfaction by enhancing the workflow and standards of customer satisfaction survey 4.Focus on customer purchase experience, close communication with the relevant product sectors, optimize the website shopping process 5.Assistance with the construction, management and optimization of Customer Service Center System 6.Help with the CRM Center Customer Service Supervision work, such as e-mail verification, online customer service process tracking, assist in standardizing the work of customer service staff, and continuously improve customer service awareness and service standards 7.Other tasks assigned by the your superior

Job Requirements

Requirement : 1.Bachelor degree，Arabic Native Speaker, fluent in English,familiar with Facebook, YouTube and other social media platform operating mode 2.More than 1 year experience in customer service operations management or related industry management experience 3.Good knowledge and skills in MS office(Word,Excel,PowerPoint);To be sensitive to data and familiar with making reports and charts 4.Have strong ability to work and orderliness,accept high-intensity work and can work under pressure

Required Languages

Other, English