Job Responsibilities

• Lead the creation and communication of detailed project plans for on-site robotics deployments, including hardware, software, and network plans; • Manage a variety of customer-side stakeholder relationships before, during, and after on-site implementation of ForwardX solutions through close communication and expectation management; • Lead on-site implementation from environmental and network set-up to robot hardware and software set-up through executing structured plans according to agreed-upon steps and overcoming unforeseen challenges; • Lead on-site solution optimization after go-live in order to meet and exceed SLAs through a combination of executing established protocols for improvement and trial-and-error methods; • Contribute to, localize, and deliver detailed training programs, including documentation, for relevant on-site customer-side stakeholders, from facility managers to first-line robot operators; • Document, analyze, and internally communicate detailed logs of on-site implementation activities in order to ensure continuous improvement;

Job Requirements

• Up to Bachelor’s or Master’s in Robotics, Engineering (Industrial or Mechanical), Computer Science or related field; • Must have a US visa or green card • Strong experience with ROS, Linux/Ubuntu, MySQL, CAD software • General knowledge of VPNs, firewalls, and routers • Excellent written and verbal communication skills in English; Chinese would also be a plus

Required Languages

English, Mandarin