Job Responsibilities

Maintain a constantly updated database with extensive information about city highlights. Demonstrate firsthand knowledge of the recommendations with thorough research. Be proactive and anticipate the complete requirements to make the experience a success. Inquire as to the success or enjoyment of the recommendations made. Maintain a daily record (via software) of all requests, reservations, and confirmations for all residents. Be knowledgeable of all in-house and arriving residents. Be aware of all known happenings company wide. Arrange tickets for theatre, sporting events and local attractions. Make and confirm dining reservations, making superb recommendations. Arrange package delivery and pickup for residents. Provide residents with confirmation for all reservations, transportation, theatre tickets, etc. Communicate all key details to management and colleagues. Provide a daily shift log to the Director of Residential Operations. Provide clear directions for all residents travelling outside the property. Respond to all residents needs and requests. Other activities as deemed appropriate by the Director of Residential Operations. At the direction of management, assist in the coordination of all services that promote the maintenance and upkeep of owner’s homes and values. Coordinate and organize the daily activities and requests of all residents. Offer a warm, sincere, and personalized welcome to all residents. Dispatch and coordinate with Residential team in the delivery of desk services, for those services that can only be performed away from the desk such as deliveries. Develop relationships and communication with hotel outlets for the provision of all services to residents. Maintain an updated knowledge of all the particulars of the various outlets and building establishments as they pertain to residents to provide fast answers to relevant resident queries. Have knowledge of directions, travel time, cost, and various forms of transportation. Be proactive and anticipate the complete requirements to make the experience a success. Handling and organizing resident keys. Develop working knowledge of our web-based systems. Arrange package delivery and pickup for residents. Record and provide follow up procedures for residential work orders. Maintain detailed records of all incoming and outgoing deliveries and packages. Maintain a clean, neat, and organized desk. Facilitate the handling of resident administrative requests. Maintain the presentation standards of a 5-Star Lobby. Ability to lift up to 50 pounds when needed.

Job Requirements

Luxury hotel or condominium concierge experience preferred. Excellent overall communication skills both written and verbal in English. Able to multi-task and remain composed at all times. Able to work well in a team environment. Must be professional and possess excellent presentation, communication, organization, and effective time-management skills. Flexible schedules and hours, and a willingness to work on weekends & holidays is required. Professional appearance and demeanor in coordination with Mandarin Oriental standards.

Required Languages

English