Job Responsibilities

Job Responsibilities: 1. Responsible for English customer service business user service, following up on user inquiries and needs; 2. Responsible for handling daily emails, departmental communications, international phone calls, disputes, audits, and other related business for the company; Capable of quickly and accurately handling customer inquiries and feedback; 3. Familiar with and proficient in basic business knowledge, processes, and platform rules such as email, internal messaging, international phone calls, disputes, and audits。

Job Requirements

Job requirements: 1. Proficient in English listening, speaking, reading, and writing, with basic English proficiency 2. Proficient in using office software such as Word and Excel; Standard Mandarin Chinese; 3. Able to adapt to the company's scheduling requirements; Able to comply with company job arrangements, preferably with experience in call center or website customer service; 4. Possess good comprehension and written expression skills, and master basic customer service techniques; Can solve customer problems through online email or outbound calls

Required Languages

English