Job Responsibilities

Responsible for coordinating post-sales technical support, responding promptly to customer complaints, providing solutions and suggestions, promoting the implementation of solutions, and improving customer satisfaction; Align relevant resources at HQ to analysis the root cause, and promote product and product improvements, prevent the similar case happening again; Customer complaint process management to ensure timely closure; Visit the projects to collect information, or provide O&M and installation training; Develop and maintain regional service provider and 3rd party institution resources;

Job Requirements

Responsible for coordinating post-sales technical support, responding promptly to customer complaints, providing solutions and suggestions, promoting the implementation of solutions, and improving customer satisfaction; Align relevant resources at HQ to analysis the root cause, and promote product and product improvements, prevent the similar case happening again; Customer complaint process management to ensure timely closure; Visit the projects to collect information, or provide O&M and installation training; Develop and maintain regional service provider and 3rd party institution resources;

Required Languages

Mandarin, English