Job Responsibilities

Product Direction 1. Responsible for industry market and competition analysis, able to actively and continuously pay attention to the dynamics of competing products, and efficiently transmit front-end information to the company; 2. Combine the company's solutions, products and service types, dig deep into the potential needs of industry customers, and collaborate on R&D to continuously optimize products; 3. Be able to sort out template documents for communicating with customers, evaluating the position of the product in the market, and the direction of product optimization, which is convenient for the reuse of internal personnel in the team; Technical Support Direction 1. Responsible for the whole life cycle management of the project before sales and business and technical consulting services before sales; 2. Responsible for customer after-sales related issues, including technical support, product training, related technical documents and video production, etc.; 3. Responsible for the on-site escort and guarantee of major projects of customers; Technical Apply Direction 1. Be able to efficiently identify the customer complaints reported by the front line, and use the existing rich experience to guide the front line to investigate and solve on-site problems; 2. Accumulate and sort out product troubleshooting and processing methods, pull through the R&D product line, continue to train internal personnel, and promote the business ability and level improvement of the team's technical system; 3. Be able to measure and verify the effectiveness of the fault resolution measures provided by R&D, and guide the front-end personnel to carry out their work, and on this basis, stack the solution and give positive feedback to R&D;

Job Requirements

1. Bachelor degree or above, major in computer, electronic engineering and English is preferred; 2. Excellent English listening, speaking, reading and writing skills, and can use English as a working language; 3. Marketing experience, overseas sales experience, overseas technical support experience and major customer follow-up experience are the best; 4. Excellent listening and comprehension skills, communication and coordination and logical thinking skills; 5. Able to accept overseas business trips and have strong ability to work under pressure;

Required Languages

Korean, English