Job Responsibilities

1. Answer inbound calls from Vietnam customers, respond to the inquiries from the banks. 2. Provide correct consulting services and professional solutions to the customers, check the progress of express remittance from the banks. 3. Make outbound calls to follow up on issues that cannot be resolved immediately over the phone. 4. Learn new business knowledge to provide high-quality and professional services to customers.

Job Requirements

1. High school diploma or above, fluent in local languages of Southeast Asia. 2. Good at communicating with people, strong language expression and organization skills, clear language power of expression. 3. Good English ability at CEFR B1 level. 4. Good problem-solving skills, customer service skills, positive listening, able to effectively identify customer needs and provide solutions.

Required Languages

Mandarin, Vietnamese