Think Academy(X) Logo
Think Academy(X) Logo
Remote Customer Service Representative
Full-time15K - 20K RMB per monthUnited States
Think Academy(X)
Refresh at 11 days ago 234 views

Job Responsibilities

Acting as the go-to resource for parent-clients, ensuring their concerns are heard, understood, and addressed quickly. Fostering positive, long-lasting relationships with parents and students, delivering exceptional service that builds trust and satisfaction. Addressing parent questions or concerns, ensuring that parent and student needs are met effectively and in a timely manner. Serving as the primary contact for potential customers, answering questions and providing support and consultation via WeChat, email, and phone calls.

Job Requirements

Previous customer service or customer facing related experience is highly desired. Passion for learning and excitement to grow by tackling challenges head-on within a team. Strong verbal and written communicator who is friendly, attentive, and skilled at understanding customer needs. Comfortable working in a remote, fast-paced, and dynamic environment. Quick and clear in communication, with a knack for timely responses. Fluency in Mandarin (speaking, reading, and writing) is essential.

Required Languages

Mandarin, English

Job Details

Position type

Other

Experience

Unlimited experience

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