• TEFL Certified • Act as oral English language teacher • Engage students in activities, drills and exercises to enhance English language communication

• Provided functional supervision of a 24-hour desk • Assisted in interviewing and training incoming desk clerks • Implemented new processes and systems while improving existing ones • Led staff meetings to implement new policies and determine staffing levels as needed

• Served a building of over 900 residents • Operated multi-line phone and routing of phone calls • Maintained confidentiality of records in accordance with FERPA • Provided customer service to both residents and visitors