Job Responsibilities

1. Provide technical support to overseas customers (including overseas agents) through various channels such as on-site visits, phone calls, online chats, or emails. Address technical questions about products or services, collect related error reports or malfunction descriptions, and develop preliminary solutions, providing on-site solutions as needed. 2. Responsible for handling customer support requests, acting as the first point of contact for issues, tracking the problem status, ensuring resolution within the SLA (Service Level Agreement), and maintaining customer satisfaction. 3. Record and manage ticket information uniformly, regularly organizing and analyzing tickets to provide raw data support for the product and sales departments. 4. Collect customer requirements during the after-sales process and pass them to relevant departments to develop product or service solutions. 5. Collaborate with other departments, including product development, quality control, sales, and other teams, to gather user feedback, resolve technical issues, and continuously improve products and services.

Job Requirements

1. Bachelor's degree or higher, with a background in science or engineering (English, mechanical, computer, or electronics majors preferred). 2. Excellent English listening, speaking, reading, and writing skills. 3. Passion for the robotics industry. 4. Strong communication, expression, and logical thinking skills.

Required Languages

Mandarin, English