Job Responsibilities

1. Responsible for providing product technical support to overseas end customers, channel technical staff, and sales technical personnel, obtaining technical qualifications, and organizing and conducting product technical training. 2. Handle customer complaints and grievances, solve technical problems and major faults, provide feedback and follow up on product quality issues, collect customer and distributor product requirements, and provide feedback and follow-up for product function upgrades. 3. Support and train overseas channels, manage various service indicators for the channels, and continuously improve the service capabilities of channel partners. 4. Provide support and management for key overseas customers and projects, continuously improving key customer service satisfaction. 5. Assist the marketing and sales specialists in collecting market information, supporting exhibitions, and maintaining close communication with regional marketing teams to work collaboratively. 6. Complete other tasks assigned by leadership.

Job Requirements

1. Bachelor's degree (medical device experience may allow for a relaxation to associate degree or higher), in fields such as Biomedical Engineering or related disciplines. 2. CET-4 or higher in English, fluent in spoken English, with strong listening, speaking, reading, and writing skills. 3. Overseas customer service experience or IVD industry experience is preferred. 4. A positive work attitude, strong sense of responsibility, proactive work ethic, strong learning abilities, ability to work under pressure, and good teamwork skills.

Required Languages

English