Job Responsibilities

1. Responsible for the overall planning of the company's service system, management standards and the construction and implementation of processes; Assume complete responsibility for the completeness and comprehensive implementation of the service system and the service results (customer satisfaction and cost) produced; 2. Responsible for cultivating service personnel and teams, guiding the work ability of key positions, and supporting the rapid development of the company's services and the level of standardized and information-based management; 3. Undertake the management and control improvement of the company's overall service quality; 4. Assume the responsibility of service cost control, strictly control service costs and improve service rates and fee structure under the premise of ensuring service quality and customer satisfaction; 5. Combined with the industry situation, promote the informatization level of the company's service business.

Job Requirements

1. Full-time bachelor degree or above, engineering or foreign language major is preferred; 2. More than 8 years of customer service experience and more than 3 years of service team management experience; 3. In terms of language ability, be proficient in written and oral communication in English; 4. Strong communication skills, strong logical thinking skills, good at analyzing problems; 5. Able to lead the customer service team independently, strong team building management ability, overall planning and planning ability.

Required Languages

English