Job Responsibilities

Looking for experienced and energetic professionals interested in joining a fast-growing and diverse team aimed at provide better Smart Energy solutions to our customers. The individual should be self-driving, responsible, a quick learner and a problem solver. If you are this unique individual, we’d love to meet you. The role and responsibility of Technical Service personnel includes but not limited to the following: · Manage large amounts of inbound and outbound calls, tickets and emails in a timely manner · Follow communication “scripts” when handling different topics · Provide technical advice to customers in product, installation and system operation matters · Identify customers’ needs, clarify information, research every (technical) issue and provide solutions and/or alternatives, including warranty replacement · Work with 3rd party service providers to perform service related issues · Build sustainable relationships and engage customers by taking the extra mile · Keep records of all conversations in our ticket system database in a comprehensible way · Frequently attend educational seminars to improve knowledge and performance level · Meet personal/team qualitative and quantitative targets

Job Requirements

Technician, electrician, bachelor or above holders in Electronics and Electrical or other related majors · Self-motivator, and with related experience in the solar industry is plus · Good communicator with fluent French · English and other European languages will be plus

Required Languages

French, English