Job Responsibilities

Develop the service strategy, set and manage targets and provide service teams with a standardized set-up for success (excellence in insights, processes, and systems) Constantly assess service improvements and business opportunities to successfully drive initiatives to improve service performance and customer satisfaction Monitor financials from a service perspective for the region, maintaining an overview of cost savings, operational costs, profit and loss, and revenue Partner with EU Team and Global HQ to define service and delivery objectives for Europe, based on your forecast and projections Lead service experience to ensure all service and delivery touchpoints provide best-in-class customer experience in every interaction Ensure fast pace in-market performance, seeking growth in the majority of business areas while maintaining a strong level of excellence in service operations Implement strategies and programs to increase productivity and meet Europe business development goals

Job Requirements

At least 5 years of experience leading a after- sales service team in photovoltaic industry Strategic thinker, who is also able to act and think at both macro and micro levels of leadership Demonstrates a growth mindset and ability to experience learn and grow with their teams Ability to deal with change and ambiguity, thriving in a fast-paced/high-intensity environment Demonstrable people leadership experience, including managing managers, hiring and developing and retaining high-performing teams Strong record of customer service excellence Relentless energy, and a strong drive for excellence Fluent in English and Chinese Mandarin

Required Languages

German, Mandarin, English