Allianz Technology is the internal shared services provider for the Allianz Group. The Allianz Technology vision is to transform Allianz into a digital group. ACHIEVEMENTS: ✚ Portfolio Strategy: Strengthened alignment of global technology initiatives ✚ Communication Strategy: Improved transparency and cooperation of cross culture and continent deliverables (culture map) ✚ Delivery Management: Delivered an international client's digital transformation project which spanned over several offices, i.e. Hong Kong, Thailand, Singapore, Malaysia, China, Paris and Germany ✚ Manage / Coach / Mentor two staff, i.e. IT Solutions Manager (managing new program pipeline) and IT Delivery Officer (managing existing program) ✚ Financial Management: department budget (variance < 1%) ✚ Program Management: delivery (went into yellow < 5 times in my first year) ✚ Stakeholder Management: Engagement with IT improved by 20% utilising targeted communication RESPONSIBILITIES: ➤ Single point of contact for global communications (IT) ➤ Program Delivery (governance and authority) ➤ Financial Management ➤ People Management ➤ Developing a PMO structure and running it lean

The Department of Human Services (DHS) is the largest federal department in Australia, responsible for the development of service delivery policy, access to social, health and other payments and services. Our working environment is SAP CRM dominant. ACHIEVEMENTS: ✚ Managed PMO, experienced in establishing and managing lean, with 3 staff ✚ Awarded an "order of merit" for higher duties ✚ Won the team strategic case, "wearable technologies" ✚ Created the 2012 Cadet and Apprentice networking groups ✚ Created "working on site", for graduates - to obtain more exposure to the network ✚ Appointed Lead Business Analyst for IT Service Desk Redevelopment Project - Required strong ITIL v3 Service Management knowledge ✚ Appointed Lead Systems Analyst for 3 month integration (web services) project for multiple public welfare payments RESPONSIBILITIES: ➤ Experienced Project Manager ➤ Experienced Business Analyst ➤ Experienced Systems Analyst ➤ SAP Functionalist (SAP CRM System Configurations, SAP CRM Transports) ➤ Manage Program Management Office (PMO) ➤ Change and Release Management

QUT is a major Australian university with a global outlook and a real-world focus. They are one of the nation’s fastest growing research universities and their courses are in high demand. ACHIEVEMENTS: ✚ Managed 5 Peer Assisted Study Session (PASS) students. Volunteers helping IT students. ✚ Managed 12 students in QUT's general assistance contact centre. ✚ Managed 12 Peer Mentors. Highest intake for a semester, over 1000 students. ✚ Managed 8 IT Duty Tutors. Paid students tutoring advanced IT programming units. ✚ Project officer within the Student Success and Retention Program. Identifying failure rates, related issues, devising potential solutions and proposing a framework to implement. ✚ QUT Student Ambassador. Advocating further education to students from low socio economic areas. ✚ Lecture & Tutor first year IT units. ✚ Nominated by Deputy Vice Chancellor's (DVC) office for QUT Student of the Year. My time at QUT was both volunteer and paid employment.

Allianz Global Assistance group supports over 250 million people every year globally as an assistance company. They’re part of the well-established Allianz Group. ACHIEVEMENTS: ✚ Raised productivity from below 60% to 75%, by reconstructing processes and culture ✚ Operational Excellence (OPEX) Blue Belt - equivalent to Six Sigma Green Belt ✚ Nominated for Young Manager of the year in 2006, AIM (Australian Institute of Management) ✚ Managed 6 different teams with staff from diverse contractual agreements, ages, genders & cultures ✚ Managed pilot initiatives for new business development ✚ Lead a small team to identify variance of $8M ✚ Planned & executed in depth analysis of leakage & cost containment, submitted a white paper ✚ Identified as a rising star for talent management ✚ Received 97% positive opinions from staff in 360 degree feedback survey ✚ Selected to undertake intensive training with organisational psychologist - self actualisation of management styles and application ✚ Acting Operations Manager (Health and Travel lines) ✚ Interviewed and trained over 100 people in my tenure for several departments RESPONSIBILITIES: ➤ Ombudsman complaints ➤ Subject Matter Expert (SME) in Health and Travel lines ➤ Managed multiple teams ➤ Recruitment and Training ➤ People management ➤ Financial management

Holiday work, offered role however did not take because the Australian Federal Government also offered a role to me.

➤ Coordinate invigilation ➤ Clerical marking for listening and reading

Diploma in Government

Information Technology