Job Responsibilities

Provide after sales service support for key customers related residential PV and ESS systems through telephone and email to achieve good customer satisfaction Provides initial commissioning plans, as well as coordinates commissioning activities for successful delivery Support line manager to oversee residential PV and ESS systems support operations and handle escalation enquiries raised Conduct field services with team and service partners in pre-commissioning, commissioning, maintenance work, fault diagnosis and repairs Perform basic O&M by monitoring systems remotely and basic warranty work Conduct products testing fault diagnosis and repairs at workshop Track complex technical problems and coordinate with internal teams (technical and R&D team) to efficiently deliver high quality solutions to customers’ issues Continuously develop knowledge of all relevant products and services Communicate with the management, sales team and customers to support the business development

Job Requirements

Provide after sales service support for key customers related residential PV and ESS systems through telephone and email to achieve good customer satisfaction Provides initial commissioning plans, as well as coordinates commissioning activities for successful delivery Support line manager to oversee residential PV and ESS systems support operations and handle escalation enquiries raised Conduct field services with team and service partners in pre-commissioning, commissioning, maintenance work, fault diagnosis and repairs Perform basic O&M by monitoring systems remotely and basic warranty work Conduct products testing fault diagnosis and repairs at workshop Track complex technical problems and coordinate with internal teams (technical and R&D team) to efficiently deliver high quality solutions to customers’ issues Continuously develop knowledge of all relevant products and services Communicate with the management, sales team and customers to support the business development

Required Languages

English