Job Responsibilities

Pre-Sales Technical Support: - Analyze and understand customer requirements to provide tailored pre-sales technical support. - Collaborate with the sales team during client negotiations to resolve technical queries effectively. - Conduct on-site technical surveys as needed to clarify customer issues at the project's early stages. - Develop and continually refine training materials; deliver technical training to clients both online and in-person. During-Sales Technical Support: - Enhance and update training materials focusing on the installation process; provide detailed and relevant training to clients. - Offer on-site technical guidance and support during product installation as necessary. Post-Sales Technical Support: - Promptly address technical quality issues as highlighted in customer complaints. - Resolve customer queries regarding product usage, maintenance, and replacement, including providing on-site support when required. - Improve and update post-sales operational and maintenance training materials, and conduct related customer training sessions. Internal Technical Support: - Provide technical and quality training to internal employees, especially within European subsidiaries including Germany, to maintain high standards of technical competence and quality assurance across the organization.

Job Requirements

 Educational Background: Degree in Electrical Engineering, Renewable Energy, or related field, with a strong focus on photovoltaic technology.  Professional Experience: Extensive experience in technical support roles within the photovoltaic or renewable energy sector, demonstrating a comprehensive understanding of PV system operations and applications. Communication Skills: Excellent communication skills, with the ability to articulate complex technical details clearly and effectively to both technical and non-technical stakeholders. Training Skills: Skilled in developing and delivering engaging and informative technical training materials and sessions. Language Skills: Proficiency in German.

Required Languages

German