Job Responsibilities

1 Operational Management Oversee daily operations including staff scheduling, inventory control, equipment maintenance, and compliance with Singapore SFA food safety standards. Develop and execute sales strategies to achieve monthly/annual revenue, profit, and cost control targets. Optimize operational processes to improve table turnover rate and customer satisfaction (via Google Reviews, social media, etc.). 2 Team Building & Training Recruit, train, and manage local team members (front and back of house), fostering a culture of efficiency and collaboration. Conduct regular training on product knowledge, service standards, and corporate culture, ensuring staff mastery of Malatang preparation processes. 3 Marketing & Customer Engagement Analyze local consumer preferences in Singapore, plan promotional campaigns (e.g., holiday events, partnerships with food delivery platforms). Manage customer relationships, resolve complaints, and implement loyalty programs (e.g., membership systems). 4 Cross-Cultural Communication As the first self-operated store in Singapore, it is necessary to ensure the accurate communication of cultural and management concepts. Report regularly to HQ on business performance and market insights.

Job Requirements

1 Mandatory Qualifications 5+ years in the F&B industry, with 2+ years in chain restaurant management (local Singapore experience preferred). Knowledge of Singapore F&B regulations (e.g., SFA, NEA) and labor policies. Fluent in English and Mandarin (to liaise with HQ and manage multicultural teams). 2 Core Competencies Data-driven: Proficient in POS systems and Excel for sales analysis. Resilience: Thrive in a fast-paced environment, resolve emergencies (e.g., complaints, staffing issues). Cultural Adaptability: Balance authentic Malatang culture with local Singaporean tastes.

Required Languages

Mandarin, English