I still remember the culture shock I experienced when I first arrived in China as an international sales manager. As a foreigner trying to understand this complex market, I made my fair share of cultural faux pas. From getting confused by the subtle intricacies of Guanxi business relationships to accidentally offending colleagues with my lack of chopstick skills, it was a steep learning curve.
But, let me tell you, as steep as that learning curve was initially, it has been hugely rewarding in the long run. Over the past few years, I’ve helped the company I work for boost sales and expand our footprint in China tremendously. And even on a personal level, I’ve grown to genuinely appreciate this fascinating country with its rich, multi-faceted culture.
When I took up this role, I knew almost zilch about China. Other than ‘Made in China’ labels on everything under the sun, that ubiquitous takeout noodles, and Jackie Chan kung-fu movies, China felt very much alien to me. But here’s the thing – no amount of research or preparation could have gotten me fully China-ready. The reality has been starkly different from notions, often cringingly so.
Like that lovely awkward time during a factory visit when colleagues told me how “handsome and tall” I was…that same day, in that same factory area with construction still going on, I managed to fall knee-deep into a pit somehow (maybe the endless praise got me distracted and vain, who knows). Or even little things – like struggling with chopsticks making dining out lose its appeal pretty quick. But eventually, through persistence and an openness to learn, the differences stopped feeling intimidating.
Navigating my role here has been a daily adventure, full of excitement. Because even after all this time, China in many ways remains an enigma to me. Its bureaucracy and protocols continue to mystify me. The value Chinese culture places on hierarchy and people’s designations still feels formally distant. And faux pas continue to happen, albeit less frequently, despite my best business relationship building efforts. Just last week, instead of using the appropriate honorific in an important email, I used the Chinese characters for ‘Small cow’ next to a senior executive’s name by mistake!
But here’s the beauty of immersing oneself in a foreign land – mistakes help you learn. What’s that saying about falling off bikes and getting back on? Well, living in China as a foreigner, you better get exceptionally good at quickly getting back on bikes!
For any role in China, cultural alignment is invaluable. As international sales managers, the onus lies on us to adapt our approaches and attitudes. It’s important to observe how business relationships are built here, how deals are discussed and decisions made. Guanxi dynamics are so integral to securing partnerships in China; understanding those cultural underpinnings reflecting respect and trust makes all the difference.
Patience is key too. Signing deals here necessitates investing time, constantly demonstrating reliability and value to prospective clients. Aggressive closing techniques are quite ineffective; instead, carefully understanding requirements and constraints helps make more headway.
Really immersing into the regional business context has helped me tremendously. I’ve learned to speak some basic Mandarin which immediately breaks barriers at meetings and helped strengthen relationships. Adapting communication styles to align better with Chinese counterparts’ approaches – that has been game-changing too. Even little touches like presenting my business card with its Chinese side facing them (got them specially printed) makes meetings proceed more seamlessly, immediately signaling respect.
The job has had its highs and lows, but I’m thankful now for each lesson learned, unpleasant or otherwise. I’m fortunate that early missteps didn’t completely botch my China journey, both professionally and personally. The experience has been immensely enriching, making me more adaptable, culturally agile while deepening my appreciation for different world views. Sure, futurology predictions and economics research reports I’d read painted a rosy picture about doing business in China. But nothing prepared me adequately for the reality – only an open mind and positive attitude worked!
So if you ever consider pursuing an international sales leadership role in China as a foreigner, I’d say be prepared for surprises, lots of them! There will be differences aplenty to trip you up but also new perspectives for you to gain. Keep expectations flexible, sensitivity high and focus on building trust above all else. Remember, it’s a marathon, not a sprint! Immerse yourself in this intricate, dynamic culture. And who knows, maybe like me you’ll end up calling China a second home too!