Have you ever felt helpless about the status of your parcel after it arrived at China Customs from overseas? You have no idea how much it will be taxed and when it will be released.

Have you ever felt helpless about the status of your parcel after it arrived at China Customs from overseas? You have no idea how much it will be taxed and when it will be released.

Here are some tips to help you track the parcel from the system of Guangzhou Customs (only for parcels get clearance in Guangzhou Custom). 

Your parcels will be disposed by local post office if they are not picked up within 90 days of arriving, it is   VERY important to track your parcels.

1. How to Track Parcels from The System of Guangzhou Customs?

The link below provides you a platform to check the clearance status of your parcel from the system of Guangzhou Customs, copy and open it in a browser.

(http://guangzhou.customs.gov.cn)

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See the instruction above, fill the shipment number and verification code in the first and the second column respectively. The shipping number is an international shipping code, consisting of 13 characters; 2 letters at both the beginning and the end, with 9 numbers in the middle. Once you finish this step, one of the following situation will show,

1. The Parcel Will Be Transited To Another Customs

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After the first step, you will get the result to see the parcel’s status. “邮件已放行” means “the parcel has been released.” and it goes the next step “转关邮件”,  which means the parcel will be handled in another place.


In this situation, the parcel only comes into China from Guangzhou Customs but another processing needs to be done by the local customs. 


Such as the parcels from Fujian, Guangxi, will be transited and handled by the local customs, you could turn to there for further information of the parcel.

2.  The Parcel Has Been Released

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As we mentioned above, when you see Chinese “邮件已放行”, everything about your parcel is working well. The last column shows the needed tax payment of the parcel. If empty there means needed tax payment is 0.

3.  The Parcel Is Needed To Pay Tax


4.jpgIn this situation, it also shows the parcel has been released, but one more thing, you need to pay tax once you get the delivery. The amount of tax payment shows in the last column.


4. The Parcel Is Needed To Return


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If the result shows “邮件已办结退运手续”, It means the parcel is detained in customs! Probably because the value of the parcel is higher than it was declared. 


In this situation, it is required to return overseas or according to its actual value to declare again. 


2. How to Deal with Parcels in Detention?

Choose one of the following ways,

  • Contact customs to know the precise location of your parcel and go to the Customs to apply for returning. 

  • Contact the customs and pay tax. Tax payment is based on the attributes, quantity and the value of the goods. 

Here are the contacts of Guangzhou Custom, it may help you,

TEL：020-81103621、81103388
E-Mail：gzhgjcs@customs.gov.cn

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3. China Mailing Restrictions 

According to the documents from China Customs, the following items are not allowed to be mailed,


  1. Arms, ammunition, weapons.

  2. Articles in hermetically sealed, nontransparent containers.

  3. Chinese currency.

  4. Coins; banknotes; securities payable to bearer; traveler’s checks; gold, silver, platinum, manufactured or not; precious stones; jewelry; and other valuable articles, unless sent as an insured post.

  5. Manuscripts, printed matter, photographic negatives, gramophone records, films, magnetic tapes, video tapes, etc., which could do political, economical, cultural, or moral harm to the People’s Republic of China.

  6. Meat and meat products.

  7. Perishable infectious biological substances.

  8. Radioactive materials.

  9. Radio receivers, transmitters or receivers of all kinds, walkie-talkies, and parts thereof; valves, antennae, etc.

  10. Used clothing and bedding.

  11. Wrist-watches, cameras, television sets, radio sets, tape records, bicycles, sewing machines, and ventilators.

Furthermore, goods involved in infringement have been censored by the customs more strongly. It aims to reduce “the international copy” trade.

In 2016, China customs actually detained more than 17,400 batches of imported and exported goods, which are suspected of infringement, and it involved more than 420,582 pieces of goods.


Learning how to track the parcel’s status from China Customs, helps to make a plan for different situations when mailing parcels to China!

Source:  HiTouch艾達旗 (Acquire Authorization From HiTouch)

If you need help getting a working visa in Guangzhou, the below information may help you out.

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